Return Policy

🚗 DelightDesires Return Policy 🚗

At DelightDesires, we're committed to providing our customers with high-quality Products and an enjoyable shopping experience 😊. We understand that there may be instances where you need to return or exchange a product 🔁. To ensure a smooth and hassle-free return process, please review our return policy below 📝.

🔎 Return Eligibility 🔎

You may return or exchange items purchased from Him & Hers within 30 days 📅 of the delivery date, provided that the items meet the following criteria:


Please note that return shipping costs are the responsibility of the customer 🚚, unless the product is deemed to be defective or the return is due to an error on our part.

📥 Return Process 📥

To initiate a return or exchange, please follow these steps:

1️⃣ Contact our customer support team email at support@Him&hers.com 📧, or through our Live Chat 💬 feature on the website. OR call us at : +16179597869

2️⃣ Provide your order number, the item(s) you wish to return, and the reason for the return.
3️⃣ Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item(s) 📋.
4️⃣ Package the item(s) securely and include a copy of the original invoice or packing slip, along with the RMA number.
5️⃣ Ship the package to the address provided by our customer support team 🏢. We recommend using a shipping method with tracking and insurance for your protection.
6️⃣ Once we receive the returned item(s), we will inspect the condition and, if approved, process your refund or exchange within 5-7 business days 💸.

💰 Refunds 💰

Refunds will be issued to the original method of payment 💳, excluding any shipping costs. Please allow 5-10 business days for the refund to reflect on your account, depending on your financial institution 🏦.

🔄 Exchanges 🔄

If you wish to exchange a product, please follow the return process outlined above. Once we receive the returned item(s) and approve the return, we will ship the replacement product(s) to you 📦.

💥 Damaged or Defective Items 💥

If you receive a damaged or defective item, please notify our customer support team within 48 hours of delivery ⏰. We will arrange for a replacement or refund, and we will cover the return shipping costs 🚚.